Bouncy Castle Commercial Support

Lockbox provides comprehensive commercial support services for the Bouncy Castle cryptographic libraries. Support is available at several levels, depending on your needs, and also allows for consulting and development assistance if required.

Open Source Code Maintenance

Our Bouncy Castle support agreements cover all Bouncy Castle APIs as well as the tools published on lockboxlabs.org.

We are in a unique position to offer the very best commercial support services for Bouncy Castle source code as our key staff founded and have been intimately involved in the design, development and maintenance of the Bouncy Castle open source project since it began over 10 years ago.

Having a formal commercial support agreement means that issues can be escalated and given priority by our expert staff. We have an excellent track record of solving problems quickly and providing professional cryptographic guidance even on the most demanding projects.

Service Level Agreements

All our support agreements come with SLAs. This ensures guaranteed responses to issues. It also reduces project risks as expert resource is on-hand whenever you need it.

In general, commercial support contracts for the Bouncy Castle cryptographic libraries provide:

• Timely assistance - whenever problems arise.
• Expert diagnosis and remediation - once problems are identified.
• Ongoing maintenance - for deployed projects or extensions to projects.

Included Consulting

All our support agreements come with consulting time. This time may be used as appropriate including design or architecture review, recommendations, advice or audits.

Lockbox expertise is most valuable to enhance your internal resources. Lockbox's top cryptography experts have more than a decade of experience developing, troubleshooting and deploying security and cryptographic software. Our staff will work with you to fully understand the requirements for your mission-critical systems.

Some of the ways we've helped other companies include:

• Best practices advice on implementation patterns to ensure security objectives are met
• Expert how-to guidance on designing and integrating cryptographic functions
• Fast troubleshooting of code problems to ensure maximum developer productivity

Why have a Support Agreement?

Lock Box Labs offers support for the Bouncy Castle APIs as well as the tools published on Lockbox Labs.org.

Support is available at several levels, depending on your needs. Perhaps you or your manager is thinking - why would I want a support agreement when the Bouncy Castle libraries are freely available ? We believe there are a number of reasons: All our support agreements come with SLAs. Organisations evolve, people move on to new opportunities, perhaps your new job is to ensure that systems utilising Bouncy Castle libraries keep working - a support agreement can help you confidently take on that role knowing that expert help is close at hand. You will be able to go to your management, or client, and be able to say that you have got prompt, guaranteed access to help if you and when you need it, from people actively involved in the library. No ifs, no buts.

All our support agreements come with some consulting time. This time is for you to use however you wish - perhaps you'll be helping us to make the Bouncy Castle libraries more useful not just for you but for other people as well. It will help us support the Bouncy Castle libraries better. The Bouncy Castle project now covers a variety of standards, some of which cost real money to get access to and more money to get validation against, and all of which are continuously evolving.

As an example, one certification we would like to acquire for Bouncy Castle, FIPS-140, costs around USD$70,000 in testing lab fees with additional work on top of that. Support agreements can help us cover costs such as these - costs which are well outside of the range of what an otherwise unfunded open source project could achieve. We have full time, in house staff to help you with your day to day and emergency support needs.

If you've already signed up for support Open a new case or review an existing case otherwise if you're interested in our support offerings - read on

Support Plans and Pricing

Premium Support - Annual agreement: USD$20,000 per year

• Senior developer permanently assigned to your account
• Web, Email, Phone and IM support
• Unlimited priority support requests
• 8 named contacts
• 2 hr response time (Phone, IM), 12 hours (Web, E-mail)
• 32 hrs consulting work or phone/IM (live) consultation (30 min units) included

Standard Support - Annual agreement: USD$10,000 per year

• Web, Email, Phone support
• Unlimited priority support requests
• 4 named contacts
• 4 hr response time (Phone), 24 hours (Web, E-mail)
• 16 hrs consulting work or phone (live) consultation (30 min units) included

Basic Support - Annual agreement: USD$5,000 per year

• Web, E-mail and Phone support
• Unlimited support requests
• 2 named contacts
• 8 hr response time (Phone), 24 hours (Web, E-mail)
• 8 hrs consulting work or phone(live) consultation (30 min units) included

Note: Emergency, ASAP response is available on an as needed basis at USD$500 per hour and should be requested at time of support request.

Ad-hoc (emergency) support offerings

• A credit card is required for ad-hoc (emergency) response
• USD$500 per incident - up to 60 minutes of live (phone / IM) support and thereafter at USD$500 per hour in 15 minute increments
• Standard consulting is available at USD$250 per hour - see Consulting for more details