Accountancy Business - Case Study

Financial consultants in this accounting business use Lockbox to provide rapid turn around on client advice and overcome problems of sharing large client data files.

McMahon Osborne

Accounting firm, McMahon Osborne has earned its reputation through their dedication to finding the best, most efficient and cost effective ways for their clients to run their companies. Not only does McMahon Osborne offer accounting and financial advice, they also evaluate their clients’ businesses, develop strategies and provide education on the maximization and protection of assets for the best possible results.

Challenge

In order to gain a comprehensive understanding of their clients’ organization, McMahon Osborne undertakes a detailed analysis and reassessment of all financial data. Transmitting extensive data files can be a challenge, especially for clients in remote locations.

“We have also experienced many problems relying on CDs that don’t work or are not formatted properly which leads to a lot of back and forth, wasting time and causing frustration for both us and our client.”

Solution

After meeting Lockbox CEO, Peter Long at a business event, Tim McCarthy was convinced to try Lockbox in order to overcome McMahon Osborne’s file transfer issues. “A Lockbox customer portal seemed like the perfect solution with a high probability of success and it didn’t require a massive financial investment.” said McCarthy.

“Lockbox is a cloud based application which meant there was nothing to install and I didn’t have to have it cleared with the IT department first.”

Lockbox, as a standalone Software as a Service (SaaS) application that simplifies online file sharing, was quickly implemented by simply embedding a single line of HTML code on McMahon Osborne’s existing website.

Lockbox Benefits

“Lockbox alerts us every time we are sent files; this makes our work process very efficient and as Lockbox works by compressing and encrypting files prior to transfer which makes it very fast and very private.” said McCarthy.

It also acts as a safe storage point for all client projects. “Because it means all files are kept in one secure location, we never have to tediously search through old emails to find the file or information we are looking for."

“The clients we introduced to Lockbox were unsure at first; they had questions regarding the security and reliability of the technology. We answered their questions and once they began using it, they experienced first-hand how easy and effective it was, they all were very happy with it.”

To ensure success and client satisfaction, McMahon Osborne provides all clients who use Lockbox customer portal with a basic “How To Guide’”with step by step instructions and FAQs to make using Lockbox easy and to put their minds at ease. “Lockbox is a huge success with our clients, and one in particular who runs six different companies, couldn’t be without it.” said McCarthy.

“We were assisting him with a specific matter that called for fast action and direct information sharing with a bank. Using Lockbox we were able to access, process and share vast amounts of financial data all within 72 hours; something that could have potentially taken days or that would have required someone to physically drive two and a half hours each way pick up a CD or USB drive containing the data. Lockbox has been a winning solution for all involved.”